Section 01
About This Policy
▼
This document constitutes the official Policies and Terms of Service of Jalba Sparkle Laundry, a laundry and cleaning services business registered and operating in Kahawa Wendani, Nairobi, Kenya, with its physical premises located at Meltpot Building, Ground Floor, Room G20, Kahawa Wendani — next to Magunas Supermarket and near Jumia Shop.
These terms govern the relationship between Jalba Sparkle Laundry (hereinafter referred to as "the Business," "we," "us," or "our") and any individual or entity that makes use of our services, platforms, or facilities (hereinafter referred to as "the Client," "you," or "your").
This policy is effective as of 1st April 2025 and supersedes all prior verbal or informal arrangements. The Business reserves the right to update these terms at any time, and the most current version will always be accessible via our official digital channels.
Section 03
Our Services
▼
Jalba Sparkle Laundry offers the following professional services to individuals, households, and commercial clients:
| Service Category | Description |
|---|---|
| Wash & Fold | Machine and hand washing of garments, folded and ready for collection. Priced per kilogram. |
| Ironing & Pressing | Professional ironing of shirts, trousers, suits, and other garments. Priced per piece. |
| Stain Removal | Targeted treatment of stains. Client will be notified of any stains identified. Stain removal is undertaken at an additional fee as communicated and agreed with the client prior to treatment. Results are not guaranteed on all fabric types or deeply set stains. |
| Express Laundry | Priority turnaround service. Subject to availability and attracting an additional surcharge. |
| Duvet & Bedding | Washing of duvets, bed sheets, and pillowcases. Priced by size. |
| Carpet Cleaning | Deep cleaning of normal and fluffy carpets. Priced by size. |
| Sofa Cleaning | Professional sofa cleaning by seater count. |
| Curtain Cleaning | Washing and pressing of curtains and sheers. Priced per piece. |
| Mattress Cleaning | Deep cleaning and sanitisation of mattresses. |
| Car Interior Cleaning | Cleaning of car upholstery and interior surfaces. |
| Shoe Cleaning | Cleaning of various footwear types. Priced per pair by shoe type. |
| Pickup & Delivery | Collection and return of laundry to the client's premises. Subject to location and scheduling. |
| Bulk & Commercial | High-volume laundry for businesses, hotels, and institutions. Subject to a separate commercial agreement. |
Service Availability: All services are subject to availability at the time of booking. The Business reserves the right to decline any order that it is not in a position to fulfil to the required standard.
Section 04
Client Responsibilities & Disclosure Obligations
▼
Clients bear a responsibility to be transparent and forthcoming regarding the condition of any items submitted for cleaning. The following obligations apply to all clients at the time of submission:
Clause 4.1 — Disclosure of Condition
Clients must disclose any known condition, defect, stain, damage, or circumstance affecting their items prior to submission. This includes but is not limited to pre-existing tears, colour bleeding, prior chemical treatments, delicate or non-standard fabrics, and embedded stains.
Clause 4.2 — Issues That May Affect the Business
Where a client is aware of any factor that could reasonably affect the safety of our staff, the integrity of other clients' garments, or the operation of our equipment, that client is legally and morally obligated to disclose such information before submitting their items. Failure to disclose known issues that subsequently cause harm, damage, or loss will render the client liable for any resulting costs.
Clause 4.3 — Care Label Compliance
Clients are encouraged to point out any special care instructions. The Business will exercise reasonable care in following such instructions; however, where no instructions are provided or care labels are absent, the Business will apply standard professional judgement and shall not be held liable for outcomes on unlabelled or mislabelled items.
Clause 4.4 — Items Left in Pockets
The Business accepts no responsibility for any personal items, valuables, or cash left in the pockets or folds of garments submitted for cleaning. Clients must ensure all personal belongings are removed before submission.
Section 05
Pest-Infested Laundry Policy
▼
The Business takes the health and safety of its staff, clients, and premises with the utmost seriousness. In the event that items submitted for cleaning are found to be — or are suspected of being — infested with pests, insects, bed bugs, lice, or any similar infestation, the following terms shall apply:
Clause 5.1 — Identification
Pest infestation may be identified at the point of submission by our staff or discovered during the cleaning process. In either case, the Business reserves the right to halt processing and immediately notify the client.
Clause 5.2 — Special Treatment Surcharge
Items confirmed or suspected to be pest-infested will not be processed at the standard service rate. Such items require specialised handling, protective equipment, and decontamination procedures. A special treatment surcharge will be applied at a rate determined solely by the Business at the time of identification. This rate reflects the additional resources, risk, and time required and is non-negotiable.
Clause 5.3 — Prior Client Consent Required
The Business will not proceed with cleaning pest-infested items without the explicit prior consent of the client. The client will be informed of the applicable special rate and must provide their agreement — verbally or in writing — before any treatment commences. Refusal to consent will result in the items being returned uncleaned.
Clause 5.5 — Client Responsibility for Pest Eradication
While the Business will clean pest-infested items at the agreed special rate, cleaning by the Business does not constitute pest eradication or treatment. It is the sole responsibility of the client to engage a qualified pest control professional to inspect and treat their laundry, belongings, and premises upon collection of their items from the Business. The Business accepts no liability whatsoever for any re-infestation, continued infestation, or spread of pests once the items have left our premises. The client is strongly advised not to return items for further cleaning until pest eradication has been fully confirmed by a certified pest control provider.
Clause 5.4 — Non-Disclosure Liability
Where a client knowingly submits pest-infested items without disclosing this to the Business, and such infestation subsequently spreads to other garments, equipment, or the premises, the client shall be held fully liable for all resulting costs, damages, and losses sustained by the Business and any affected third parties.
Important: This policy exists to protect all clients and our staff. We handle items from many households and the responsibility to disclose pest issues is both a legal and ethical obligation. Pest cleaning by Jalba Sparkle Laundry is a laundry service only — clients must independently arrange for certified pest control to fully resolve any infestation.
Section 06
Uncollected Laundry & Storage Surcharge
▼
Clause 6.1 — Standard Collection Period
Upon completion of service, clients are expected to collect their items within a reasonable timeframe. The Business will notify clients when their items are ready through the contact details provided at submission.
Clause 6.2 — Three-Week Threshold
Any items that remain uncollected from the Business's premises for a period exceeding twenty-one (21) calendar days from the date on which the client was notified of completion shall attract a storage surcharge. This surcharge will be calculated at a rate determined by the Business and will accumulate for each additional week or part thereof that the items remain uncollected.
Clause 6.3 — Prior Agreement Exception
The storage surcharge under Clause 6.2 shall not apply where the client has entered into a prior written or verbal agreement with the Business regarding an extended storage period. Such agreements must be made explicitly and acknowledged by both parties before the items are left in our care beyond the standard period.
Clause 6.4 — Abandoned Items
Items left uncollected for a period exceeding sixty (60) calendar days, despite reasonable attempts by the Business to contact the client, shall be deemed abandoned. The Business reserves the right to dispose of, donate, or otherwise deal with abandoned items at its discretion, and the client forfeits any claim to such items or their monetary value.
We understand circumstances change. If you anticipate a delay in collecting your items, please contact us in advance on +254 112 867 087 so we can make suitable arrangements without incurring surcharges.
Section 07
Pricing, Payment & Loyalty Programme
▼
Clause 7.1 — Pricing
All service prices are as published on the Business's official price list, which is displayed in-store and on our digital platforms. Prices are subject to change without prior notice. The price applicable to any order is the price in effect at the time the order is placed and confirmed.
Clause 7.2 — Payment
Full payment is due upon collection of items or delivery of completed orders. The Business operates a payment-on-collection policy for standard orders. No items shall be released until full payment has been received. Credit arrangements, where applicable, must be agreed in advance and in writing.
Clause 7.3 — Outstanding Balances
Clients with outstanding unpaid balances may be required to settle all arrears before new orders are accepted. The Business reserves the right to withhold completed orders pending settlement of outstanding debts.
Clause 7.4 — Loyalty Programme
The Business operates a Loyalty Programme through which enrolled clients earn points on qualifying orders. Points may be redeemed against future orders as discounts. The Business reserves the right to modify, suspend, or discontinue the Loyalty Programme at any time. Points hold no cash value and are non-transferable.
Clause 7.5 — Surcharges
Certain services, conditions, or circumstances may attract surcharges in addition to the standard price. These include but are not limited to: express handling, pest-infested items, extended storage, and specialist treatment requirements. Surcharges will be communicated to the client before service proceeds.
Section 08
Liability, Garment Care & Claims
▼
Clause 8.1 — Standard of Care
The Business will exercise reasonable professional care in the handling, cleaning, and storage of all items entrusted to us. We employ trained staff and appropriate processes to protect the quality and integrity of your garments.
Clause 8.2 — Limitation of Liability
Notwithstanding Clause 8.1, the Business's liability for any damage to, or loss of, a client's item shall be limited to the fair market value of the item at the time of submission, or the cost of the cleaning service — whichever is lower — unless a higher value has been declared and agreed upon in writing before the service commences.
Clause 8.3 — Pre-Existing Damage
The Business shall not be liable for damage to items that was pre-existing at the time of submission, or which arises as a result of the item's inherent weakness, wear, or failure to follow care label instructions where such instructions were not disclosed by the client.
Clause 8.4 — Claims Procedure
Any claims for damage or loss must be raised by the client at the time of collection or within twenty-four (24) hours of collecting their items. Claims submitted after this period will not be entertained. The Business will investigate all valid claims in good faith and communicate its findings within a reasonable timeframe.
Clause 8.5 — High-Value Items
Clients are advised not to submit items of exceptionally high monetary or sentimental value without first declaring such value to the Business and obtaining written confirmation of the Business's acceptance of liability for such items.
Section 09
Use of Our Website & Digital Platforms
▼
The official website of Jalba Sparkle Laundry is accessible at www.jalbasparklelaundry.com and www.jalbasparklelaundry2.odoo.com. By accessing and using our website, you agree to the following terms:
Clause 9.1 — Permitted Use
Our website is provided for the purpose of informing clients about our services, facilitating orders, and enabling general communication. Any use of the website for unlawful, fraudulent, or harmful purposes is strictly prohibited.
Clause 9.2 — Accuracy of Information
While we strive to maintain accurate and up-to-date information on our website, the Business does not warrant that all content is free from errors or omissions. Prices, availability, and service descriptions are subject to change without notice.
Clause 9.3 — Intellectual Property
All content on our website — including text, images, logos, and design elements — is the intellectual property of Jalba Sparkle Laundry and is protected under applicable Kenyan and international intellectual property law. No content may be reproduced, distributed, or commercially exploited without our prior written consent.
Clause 9.4 — Third-Party Links
Our website may contain links to third-party platforms. The Business is not responsible for the content, privacy practices, or terms of any third-party website. Access to such links is entirely at the user's own risk.
Clause 9.5 — Online Forms & Applications
Information submitted through our website forms — including job applications, contact forms, and service requests — is handled in accordance with our Privacy Policy set out in Section 10. By submitting any form on our website, you consent to the collection and processing of that information.
Section 10
Data Collection & Privacy Policy
▼
Jalba Sparkle Laundry is committed to protecting the privacy and personal data of all clients, website visitors, and job applicants. This section governs how we collect, use, store, and protect your information.
Clause 10.1 — Information We Collect
We may collect the following categories of personal information: full name, phone number, email address, physical location/area, order history, and communication records. For job applicants, additional information including employment history, availability, and personal statements may also be collected.
Clause 10.2 — How We Use Your Information
Information collected is used solely for the following purposes: processing and managing your laundry orders; communicating with you about your orders, enquiries, or applications; improving our services; administering our Loyalty Programme; and complying with applicable legal obligations.
Clause 10.3 — Data Sharing
The Business does not sell, rent, or share your personal data with any third party for commercial purposes. Your data may be shared with service providers who assist in the operational delivery of our services — such as payment processors or delivery partners — strictly on a need-to-know basis and subject to confidentiality obligations.
Clause 10.4 — Data Retention
Client data is retained for the period necessary to fulfil the purposes outlined in Clause 10.2, and thereafter for such period as may be required by applicable Kenyan law. Job application data for unsuccessful applicants is retained for a reasonable period in case of future opportunities, then securely deleted.
Clause 10.5 — Your Rights
You have the right to request access to, correction of, or deletion of your personal data held by the Business. To exercise these rights, please contact us at jalbasparklelaundry@gmail.com.
Clause 10.6 — Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or loss. However, no method of data transmission or storage is entirely secure and we cannot guarantee absolute security.
Section 11
Social Media & Digital Presence
▼
Jalba Sparkle Laundry maintains an active presence on social media platforms to engage with our community, share updates, and promote our services. The following terms govern our social media interactions:
Clause 11.1 — Official Handles
Clients and followers are advised to engage only with our verified and official accounts. The Business is not responsible for the actions or representations of any account impersonating Jalba Sparkle Laundry. If in doubt, verify via our official website or contact us directly.
| Platform | Handle / Page | Purpose |
|---|---|---|
| +254 112 867 087 | Orders, enquiries, and customer support | |
| jalbasparklelaundry@gmail.com | Formal correspondence and applications | |
| Website | www.jalbasparklelaundry.com | Services, bookings, and information |
| Website (Alt) | www.jalbasparklelaundry2.odoo.com | Online platform and service portal |
Clause 11.2 — User-Generated Content
When clients tag, mention, or post about Jalba Sparkle Laundry on social media, they grant us permission to share, reshare, or feature such content on our own platforms for promotional purposes, unless they explicitly request otherwise. We will always credit the original creator where applicable.
Clause 11.3 — Online Reviews
We welcome honest and constructive feedback on all platforms. Clients are encouraged to raise any concerns or complaints directly with us before posting publicly so that we may have the opportunity to resolve the issue. Reviews that are defamatory, false, or intended to harm the Business without factual basis may be reported to the relevant platform administrators.
Section 12
Amendments, Governing Law & Dispute Resolution
▼
Clause 12.1 — Right to Amend
The Business reserves the right to amend, update, or replace any part of these terms at any time. Continued use of our services following any such amendment constitutes your acceptance of the updated terms. It is the client's responsibility to review this policy periodically.
Clause 12.2 — Governing Law
These terms shall be governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising from or related to these terms or the use of our services shall be subject to the jurisdiction of the competent courts of Kenya.
Clause 12.3 — Dispute Resolution
In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation and direct communication. Where direct resolution is not possible, the matter may be referred to an agreed mediator before formal legal proceedings are initiated.
Clause 12.4 — Severability
If any provision of these terms is found to be invalid, illegal, or unenforceable by a competent court, the remaining provisions shall continue in full force and effect.
Section 13
Contact Us
▼
For any questions, concerns, or requests related to these policies, our services, or your personal data, please reach out to us through any of the following channels:
Physical Address: Meltpot Building, Ground Floor, Room G20, Kahawa Wendani, Nairobi, Kenya
Phone / WhatsApp: +254 712 527 554
Email: jalbasparklelaundry@gmail.com
Website: www.jalbasparklelaundry.com
Opening Hours: Monday – Saturday: 7:00 AM – 9:00 PM | Sunday: 9:00 AM – 8:00 PM
Phone / WhatsApp: +254 712 527 554
Email: jalbasparklelaundry@gmail.com
Website: www.jalbasparklelaundry.com
Opening Hours: Monday – Saturday: 7:00 AM – 9:00 PM | Sunday: 9:00 AM – 8:00 PM
We are committed to resolving any concerns promptly and professionally. Your trust in Jalba Sparkle Laundry is something we do not take for granted.